Order Processing Time

• Orders are processed within 24-48 hours after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• Once your order is processed, you will receive a confirmation email with tracking details.

Shipping Time & Delivery

• We ship orders across India and selected international locations.
• Estimated delivery time:
  • Domestic Orders: 3-7 business days
  • International Orders: 10-15 business days (depending on the country & customs regulations).
• Delivery times may vary based on location, courier service, and unforeseen circumstances (such as natural disasters, strikes, or festive delays).

Shipping Charges

• Free shipping is available on orders above ₹3999 (mention your threshold).
• Standard shipping charges apply for orders below the minimum order value.
• For international orders, shipping charges vary based on the destination and weight of the package. Customers will be informed of the shipping costs before placing an order.

Tracking Your Order

• Once your order is shipped, you will receive a tracking ID via email/SMS.
• You can track your shipment through our logistics partner’s website.
• If you do not receive tracking details within 48 hours, please contact us at zilverskincare@gmail.com.

Delivery Issues & Delays

• If your package is delayed beyond the estimated delivery time, please contact our support team for assistance.
• Zilver Herbal Skin Care is not responsible for delays caused by courier issues, incorrect addresses, or unforeseen circumstances.
• If a package is returned due to an incorrect address provided by the customer, re-shipping charges will apply.

Damaged or Lost Shipments

• If your order arrives damaged, please report it within 24 hours with clear photos of the package and product.
• If your order is lost in transit, we will initiate an investigation with the courier service. A replacement or refund will be issued based on the investigation outcome.

International Shipping Terms

• Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
• Delivery times for international orders depend on customs clearance and other regulations.
• We are not responsible for delays due to customs inspections.

Cancellation of Shipment

• Orders can be canceled within 12 hours of placing them, provided they have not been shipped.
• Once the order is shipped, cancellation is not possible.

Contact for Shipping Inquiries

For any questions or concerns regarding shipping, please reach out to:
📧 Email: zilverskincare@gmail.com
📞 Phone: +91-9998352234