Eligibility for Refunds & Returns

We strive to offer the best skincare products, but if you are not satisfied, we offer refunds under the following conditions:

• The product must be unused, sealed, and in its original packaging.
• Refund requests must be made within 7 days of receiving the product.
• Refunds are applicable for damaged, defective, or incorrect items received.

Non-Refundable Items

• Opened or used products for hygiene reasons.
• Products without original packaging or missing accessories.
• Items purchased under promotional sales or discounts.

Refund Process

• Email us at zilverskincare@gmail.com with your order details, reason for return, and product images.
• Our team will review your request and respond within 48 hours.
• If approved, refunds will be processed within 5-7 business days via the original payment method.
• In case of a refund rejection, customers can opt for a replacement or store credit.

Cancellation Policy

• Orders can be canceled within 12 hours of purchase before shipment.
• Once shipped, cancellations are not possible.

Exchange Policy

• We allow exchanges for defective products within 7 days of delivery.
• Customers must return the product in its original condition before receiving the replacement.

Late or Missing Refunds

• If you haven’t received your refund within 7 days, please check with your bank or payment provider.
• If there is a delay, contact us at zilverskincare@gmail.com for assistance.